REFUND & RETURNS POLICY
RAVEXA GROUP LLC – RAVEXA
Effective Date: June 6, 2025
1. Overview
At RAVEXA GROUP LLC (“RAVEXA,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. This Refund & Returns Policy (“Policy”) explains when and how you may return products, request a refund, or exchange an item purchased from our website (the “Site”).
By placing an order on our Site, you agree to this Policy in addition to our Terms of Service and Privacy Policy.
2. Company Information & Return Address
RAVEXA GROUP LLC
Business Address:
1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110
UNITED STATES
Company Formation Date: June 6, 2025
Phone: +1 315 758-0266
Email: sale@ravexagroup.com
Return Address (for eligible returns only):
Return address will be provided only after return authorization is approved.
⚠️ Please do not ship any items back to us without first contacting us and receiving written return instructions.
3. Eligibility for Returns
3.1 General Return Window
We accept eligible returns within 30 days from the date your order is marked as delivered by the carrier.
To be eligible, you must contact us and initiate the return process within this 30-day period.
If more than 30 days have passed since delivery, we generally cannot offer a refund or exchange unless required by applicable law or approved at our sole discretion.
3.2 Condition of Items
Due to hygiene, safety, and regulatory standards—particularly for personal care and cosmetic products—returned items must meet all of the following conditions unless otherwise stated:
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Unused and unopened
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Original packaging with all safety seals intact
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No signs of use, damage, or contamination
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Proof of purchase included
We reserve the right to refuse any return that does not meet these requirements.
4. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable once opened or used:
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Opened or used personal care or hair-care products
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Products with broken, missing, or tampered safety seals
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Items damaged or altered after delivery
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Free gifts, promotional items, or samples
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Items marked as “Final Sale” or “Non-Returnable”
Mandatory consumer rights under applicable law are not affected.
5. Damaged, Defective, or Incorrect Items
5.1 Items Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery with:
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Order number
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Clear photos of the damaged item and packaging
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Description of the issue
After review, we may offer a replacement, refund, or store credit.
5.2 Defective Products
If a product is defective (e.g., leakage, malfunction, or material inconsistency), contact us promptly with documentation. If confirmed, we may provide a replacement, refund, or store credit.
5.3 Incorrect or Missing Items
If you receive the wrong item or an item is missing, notify us within 7 days of delivery. Once verified, we will correct the issue accordingly.
6. Return Process
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Contact Us
Email sale@ravexagroup.com with your name, order number, item(s), and reason for return. -
Return Authorization
If approved, we will provide written return instructions. -
Ship the Return
Unless the return is due to our error, return shipping costs are the customer’s responsibility. -
Proof of Shipment
We recommend using a trackable shipping method. We are not responsible for lost or damaged returns.
7. Refunds
Approved refunds are issued to the original payment method or as store credit if selected or required by promotional terms.
Original shipping costs are non-refundable, except where required by law or due to our error.
8. Refund Timeline
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Refunds are typically processed within 7–10 business days after inspection
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Financial institutions may require additional processing time
9. Exchanges
Exchanges are offered on a limited basis and subject to product availability. If an exchange is not possible, a refund or store credit may be issued.
10. Order Cancellations & Modifications
Orders may only be canceled or modified before processing or shipment. Once shipped, standard return rules apply.
11. Shipping Responsibility
Customers are responsible for return shipping costs unless the return is due to our error or a confirmed defective product.
12. International Orders (If Applicable)
International customers are responsible for customs duties, taxes, and return shipping costs. These fees are non-refundable.
13. Chargebacks & Payment Disputes
We strongly encourage customers to contact us first at sale@ravexagroup.com before initiating a chargeback. Active disputes may limit further resolution outside the payment processor.
14. Exceptions
We reserve the right to make case-by-case exceptions without creating precedent.
15. Policy Updates
We may update this Policy at any time. Changes take effect once posted with an updated Effective Date.
16. Contact Us
RAVEXA GROUP LLC
1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110
UNITED STATES
Phone: +1 315 758-0266
Email: sale@ravexagroup.com