TERMS OF SERVICE

RAVEXA GROUP LLC – RAVEXA

Effective Date: June 6, 2025

Welcome to RAVEXA. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Site”). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Company Information

RAVEXA GROUP LLC
1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110
UNITED STATES

Phone: (678) 691-0918
Email: sale@ravexagroup.com

2. Eligibility to Use the Site

By using this Site, you confirm that:

  • You are at least 18 years old, or

  • You are using the Site under the supervision of a parent or legal guardian

You agree to use the Site only for lawful purposes and in compliance with all applicable laws and regulations.

3. Products & Intended Use

RAVEXA offers pet care and wellness products intended for general, everyday pet care use only.

  • Our products are not veterinary products or medical treatments.

  • They are not intended to diagnose, treat, cure, or prevent any disease.

  • For health conditions, illnesses, or medical concerns involving your pet, consult a licensed veterinarian.

You agree to use all products strictly according to the instructions provided.

4. Orders & Acceptance

All orders placed through the Site are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion

  • Limit or prohibit orders that appear fraudulent, abusive, or unauthorized

  • Cancel orders due to pricing errors, stock issues, or technical problems

If your order is canceled after payment is processed, a refund will be issued according to our Refund & Returns Policy.

5. Pricing & Payments

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

  • Prices are subject to change without notice

  • We reserve the right to correct pricing errors

  • Payment must be received in full before an order is shipped

Accepted payment methods are displayed at checkout and may vary over time.

6. Shipping & Delivery

Shipping terms, delivery estimates, and related conditions are outlined in our Shipping Policy.

RAVEXA is not responsible for delays or delivery failures caused by carriers, weather, incorrect addresses, or events beyond our control.

7. Returns & Refunds

Returns, refunds, and exchanges are governed by our Refund & Returns Policy, which is incorporated into these Terms by reference.

Due to hygiene and safety reasons, certain pet care products may be non-returnable once opened or used.

8. User Accounts (If Applicable)

If you create an account on our Site, you agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Notify us immediately of any unauthorized use

We are not responsible for losses resulting from unauthorized account access due to your failure to safeguard credentials.

9. Intellectual Property

All content on this Site, including but not limited to:

  • Text

  • Images

  • Logos

  • Product descriptions

  • Graphics and design

is the property of RAVEXA GROUP LLC or its licensors and is protected by U.S. and international intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to interfere with the Site’s operation or security

  • Submit false, misleading, or fraudulent information

  • Abuse, harass, or harm the business, its employees, or other users

Violation of these rules may result in termination of access.

11. Disclaimer of Warranties

The Site and all products are provided “as is” and “as available”, without warranties of any kind, express or implied.

To the fullest extent permitted by law, RAVEXA disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, RAVEXA GROUP LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the Site

  • Use or misuse of our products

  • Errors, delays, or interruptions

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless RAVEXA GROUP LLC, its officers, employees, and affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Site or products.

14. Chargebacks & Payment Disputes

We encourage customers to contact us at sale@ravexagroup.com before initiating a chargeback.

Unresolved chargebacks may result in suspension of future purchases or account access.

15. Governing Law

These Terms are governed by and interpreted under the laws of the State of New Mexico, without regard to conflict of law principles.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes take effect immediately upon posting to the Site with an updated Effective Date. Continued use of the Site constitutes acceptance of the revised Terms.

17. Contact Us

If you have questions about these Terms of Service, please contact us:

RAVEXA GROUP LLC
1209 MOUNTAIN RD PL NE STE R
ALBUQUERQUE, NM 87110
UNITED STATES

Email: sale@ravexagroup.com
Phone: (678) 691-0918